Refund policy

REFUND POLICY

Custom and personalized products
All custom products are made to order and are final sale. We do not accept returns, exchanges or refunds on custom products, including for change of mind, ordering errors, or spelling, color or placement shown on the proof you approved.

Damaged or defective orders
The only exception is an order that arrives damaged or defective. "Defective" means a manufacturing or printing error on our side, such as a print that doesn't match your approved proof or a microphone that doesn't work on arrival.

Email hello@customminimic.com within 7 days of delivery with your order number, clear photos of the product and photos of the packaging. Keep both until we've reviewed your claim. If approved, we'll reprint or replace the affected items at no cost, or refund them if replacement isn't possible.

Normal characteristics
Small surface variations are normal and are not defects.

Blank products
Unused blank products in original condition may be returned within 14 days of delivery. Contact us first for approval. Return shipping is paid by the customer. Shipping and rush fees are non-refundable.

Cancellations
Custom orders can be canceled only before you approve your proof.

Refund timing
Approved refunds go to your original payment method within 5–10 business days.

Contact: hello@customminimic.com